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At FashionDia, we want you to be satisfied with your purchase. Please read our refund and return policy carefully before placing an order.

General Return Policy

  1. You have 14 days from the delivery date to decide whether an item is right for you. If you wish to return an item, please contact us within 14 days of delivery to submit a return request.

  2. The following items are final sale and cannot be returned, refunded, or exchanged:

    • Clearance items

    • Accessories

    • Customized items

    • Flash Sale items

    • Black Friday specials (including 70% off section, 30% off section, and $9.9 section)

  3. Returned items must be unworn, unwashed, undamaged, and with all original tags attached. We do not accept returns for items that are worn, washed, damaged, or altered in any way.

  4. Items with non-returnable marks or free gifts are not eligible for return.

  5. Returns sent back without an approved return request will not be accepted.

  6. We do not offer Freight To Collect (FTC) services. All return shipping costs are the responsibility of the customer.

  7. Please double-check your return package before shipping. We are not responsible for returns of non-FashionAxe products sent to us by mistake.

  8. If a parcel is destroyed, lost, or returned due to customer-related issues (including but not limited to delayed customs clearance, incomplete contact details, recipient absence, or incorrect address), and the product cannot be recovered, no refund will be issued.

Order Cancellation Policy

Most FashionAxe items are made to order, and production begins shortly after payment confirmation. Please review the cancellation terms carefully:

  • Unpaid orders are automatically cancelled after 24 hours

  • Cancel within 24 hours of payment: Full refund

  • Cancel 24–72 hours after payment: 80% refund + shipping fee

  • Cancel 72–120 hours after payment: 50% refund + shipping fee

  • Cancel more than 120 hours after payment: Refund of shipping fee only

  • Orders cannot be cancelled once shipped

To cancel an order, please contact our customer service team as soon as possible.