At FashionDia we want you to love your dress. If something isn't right, this policy explains when and how you can return an item for a refund or exchange. Please read it before placing your order — by purchasing from www.fashiondia.com you agree to these terms.
1. Return window
You may request a return within 14 days of the delivery date. Requests made after 14 days cannot be accepted. To start a return, contact us first (see Section 5) — items sent back without an approved return request will not be refunded.
2. Condition requirements
To be eligible for a refund, the item must be:
- Unworn, unwashed, and unaltered
- Free of makeup, deodorant, perfume, pet hair, and stains
- With all original tags and hygiene stickers still attached
- Returned in its original packaging
We inspect every returned item. Items that arrive worn, damaged, or altered will be refused and returned to you at your expense.
3. Items that cannot be returned (final sale)
Because many of our dresses are made to order, the following are final sale and cannot be returned or refunded unless they are faulty or incorrect:
- Custom Size orders (any item ordered in a made-to-measure size)
- Custom Color orders (any color made to your request)
- Any item marked "Final Sale" or "Custom / Made to Order" on its product page
- Items personalized or altered at your request
- Gift cards
Standard-size, standard-color items are returnable under Sections 1–2.
4. Damaged, defective, or wrong items
If your order arrives damaged, defective, or is not what you ordered, we will make it right at no cost to you.
- Contact us within 48 hours of delivery with your order number and clear photos of the issue (and of the shipping label/packaging where relevant).
- We will send a replacement or issue a full refund, including any return shipping, once verified.
This applies to all items, including custom and final-sale items.
5. How to start a return
- Email support@fashiondia.com with your order number and the reason for the return.
- We'll reply within 2 business days with return approval and the return address.
- Ship the item back within 7 days of approval, using a tracked service, and send us the tracking number.
Please do not send anything back before you receive an approved return address from us.
6. Return shipping
- For change-of-mind returns (Sections 1–2), you are responsible for return shipping. We recommend a tracked and insured service — we cannot refund items that are lost on the way back to us.
- For damaged, defective, or wrong items (Section 4), we cover return shipping.
- Original shipping charges are non-refundable except where the item was faulty or incorrect.
7. Refunds
Once we receive and inspect your return, we'll email you the result.
- Approved refunds are issued to your original payment method within 5–10 business days of approval.
- The time it takes for the refund to appear depends on your bank or card issuer.
- If a return does not meet the conditions in Section 2, we'll contact you and can return the item to you; no refund will be issued.
8. Exchanges
We do not offer direct exchanges. If you need a different size or color, return the eligible item for a refund (Sections 1–2) and place a new order.
9. Order cancellations
Because items go into production quickly, cancellation requests are only accepted within 24 hours of placing your order. After production begins, the order cannot be cancelled or changed.
10. Late or missing refunds
If you haven't received an approved refund after 10 business days:
- Check your bank account again.
- Contact your card issuer — processing time varies.
- If you've done both and still have not received it, email support@fashiondia.com and we'll help.
11. Contact us
FashionDia
Email: support@fashiondia.com
Website: www.fashiondia.com
We aim to reply to all return enquiries within 2 business days.