At FashionDia we work hard to get your order to you as quickly and smoothly as possible. Please read the details below so you know what to expect on processing times, shipping methods, and delivery.
1. Order processing time
Every FashionDia dress is made to order — created individually for you after you purchase. Please allow 15–25 business days for your dress to be made before it is dispatched (excluding weekends and holidays).
Processing time is separate from shipping time — shipping time begins only after your order is dispatched.
2. Shipping time
Once your order has shipped, estimated delivery is:
- Standard Shipping: 6–10 business days
- Express / Expedited Shipping: 3–8 business days
Delivery times are estimates and may vary with your location and the carrier's service.
3. Estimated total delivery time
Your total wait is processing time + shipping time. Because every dress is made to order, plan for roughly 4–7 weeks from order to delivery on standard shipping (15–25 business days to make, plus shipping). If you need an item by a specific date, contact us before ordering and we'll advise.
4. Shipping costs
Shipping charges, if any, are calculated at checkout based on your destination, the shipping method you choose, and package weight/size. Any free-shipping offers and their conditions are shown at checkout.
5. Order tracking
Once your order ships, you'll receive a confirmation email with your tracking number and a tracking link where available. Tracking can take 24–72 hours to show movement after dispatch.
6. Customs, duties & import taxes
Some orders ship internationally. Any customs fees, import duties, or taxes charged by your country are the customer's responsibility and are not included in the item or shipping price. Please check your local import rules if you're unsure.
7. Address accuracy
Please make sure your shipping address is complete and correct at checkout — house/apartment number, street, city, state/region, postal code, and country. We can only change an address before an order is dispatched. We are not responsible for orders delayed or lost due to an incorrect or incomplete address.
8. Delays
Occasionally delivery is delayed by factors outside our control — carrier backlogs, customs clearance, weather, or peak-season volume. We appreciate your patience and will help you track your parcel if it's running late.
9. Failed or undeliverable parcels
If a parcel is returned to us as undeliverable (for example, an incorrect address or uncollected delivery), we'll contact you to arrange re-shipment. Re-shipping costs may apply.
10. Lost or stuck packages
If tracking hasn't updated for an extended period or your parcel appears lost, contact us at support@fashiondia.com and we'll open an inquiry with the carrier and make it right.
11. Contact us
FashionDia
Email: support@fashiondia.com
Website: www.fashiondia.com
We aim to reply to all shipping enquiries within 2 business days.